Challenge

In 2017, a leading fashion company thriving in Europe aimed to expand into new international markets. Although they successfully offered free B2C returns in their home region, replicating this model in new markets introduced significant administrative and logistical challenges. The company needed to improve the efficiency of returns and manage repackaging locally to accelerate processing. With a global return rate of 30%, or approximately 1,200 orders per week, they required a service provider capable of managing duty-free returns without additional costs and streamlining operations across their international logistics platform.

Solution

Facing the complexities of manual return management on an international scale, Logfret delivered a streamlined solution to consolidate returns globally, notify the brand of incoming goods, and expedite customer refunds while ensuring efficient product reconditioning. Using our Neolink digital platform, we developed a customized, efficient solution for handling returned goods independently of the customer’s IT team, who were unavailable for development. By automating the process, we eliminated manual check-ins and significantly increased return frequency across regions.

Results

With Logfret’s solution, the brand successfully extended its free returns policy to new international markets, boosting export volumes while maintaining this benefit globally. Currently, Logfret processes 15,000 returns per month, reducing document preparation to one hour and expediting customs clearance to 48 hours. This improved efficiency and customer satisfaction have led to increased sales and helped the brand achieve its global growth objectives.