Tip: How to improve your customer experience and internal operations?
Shoppers are already out and about. But an unreliable supply chain and lingering pandemic have retailers and their customers changing their behavior.
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Tip: How to improve your customer experience and internal operations?
The joy of the season wasn't as prevalent last year. With the continued threat of the pandemic and rise of e-commerce, it hasn't fully returned this year either.
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Tip: How to improve your customer experience and internal operations?
Vietnam may have ended one of its longest lockdowns in the pandemic era on Oct. 1, but supply chains are still reeling from the effects.
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Tip: How to improve your customer experience and internal operations?
Wondering why everything from cars and refrigerators to books and toys is in short supply? Experts say it will take a while, maybe more than a year, before the supply chain works its way back to a normal flow that will ease delivery delays and goods shortages.
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Tip: How to improve your customer experience and internal operations?
Air cargo sector needs to hold on to its pandemic performance gains, new global head of cargo stresses, emphasising improvements in industry cooperation, safety, sustainability, and modernisation.
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Tip: How to improve your customer experience and internal operations?
But it's not just last-mile fulfillment that is causing concern for retailers ahead of the upcoming holiday season; both retailers and carriers alike want to streamline the returns process.
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As the pandemic continues, preparing for the upcoming season becomes more complex. Retailers are facing labor shortages and limited inventory capacity.
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Tip: How to improve your customer experience and internal operations?
With 20% "highly optimistic" about a return to normal, down from a third at the beginning of the summer.
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Tip: How to improve your customer experience and internal operations?
Inventories in August saw their highest level of expansion since November 2018 as supplier delivery rates exceeded production levels, according to the Institute for Supply Management's latest manufacturing report.
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Tip: How to improve your customer experience and internal operations?
Outlook is for tighter capacity squeeze and higher rates.
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