New

Tip: How to improve your customer experience and internal operations?

Tip: How to improve your customer experience and internal operations?

Black Friday is early again this year, and maybe forever

Shoppers are already out and about. But an unreliable supply chain and lingering pandemic have retailers and their customers changing their behavior.

_ learn more

Tip: How to improve your customer experience and internal operations?

Is the fun ever coming back to holiday shopping?

The joy of the season wasn't as prevalent last year. With the continued threat of the pandemic and rise of e-commerce, it hasn't fully returned this year either.

_ learn more

Tip: How to improve your customer experience and internal operations?

6 charts show the effects of Vietnam’s lockdowns on supply chains

Vietnam may have ended one of its longest lockdowns in the pandemic era on Oct. 1, but supply chains are still reeling from the effects.

_ learn more

Tip: How to improve your customer experience and internal operations?

When will supply chains be back to normal? And how did things get so bad?

Wondering why everything from cars and refrigerators to books and toys is in short supply? Experts say it will take a while, maybe more than a year, before the supply chain works its way back to a normal flow that will ease delivery delays and goods shortages.

_ learn more

Tip: How to improve your customer experience and internal operations?

IATA highlights key priorities to build post-pandemic air freight resilience

Air cargo sector needs to hold on to its pandemic performance gains, new global head of cargo stresses, emphasising improvements in industry cooperation, safety, sustainability, and modernisation.

_ learn more

Tip: How to improve your customer experience and internal operations?

COVID-19 surge, port delays threaten retailers’ holiday plans – Part 2

But it's not just last-mile fulfillment that is causing concern for retailers ahead of the upcoming holiday season; both retailers and carriers alike want to streamline the returns process.

_ learn more

Tip: How to improve your customer experience and internal operations?

COVID-19 surge, port delays threaten retailers’ holiday plans – Part 1

As the pandemic continues, preparing for the upcoming season becomes more complex. Retailers are facing labor shortages and limited inventory capacity.

_ learn more

Tip: How to improve your customer experience and internal operations?

Shoppers returning to their earlier pandemic behaviors, research finds

With 20% "highly optimistic" about a return to normal, down from a third at the beginning of the summer.

_ learn more

Tip: How to improve your customer experience and internal operations?

Inventory levels jump as manufacturers hold onto work-in-progress products

Inventories in August saw their highest level of expansion since November 2018 as supplier delivery rates exceeded production levels, according to the Institute for Supply Management's latest manufacturing report.

_ learn more

Tip: How to improve your customer experience and internal operations?

Air cargo charter market set for ‘extremely challenging’ peak season

Outlook is for tighter capacity squeeze and higher rates.

_ learn more