CBSA delays the implementation of CARM due to potential labour activity, disrupting the planned May 2024 launched

Source: Canada Border Services Agency; Logfret Canada
Date: 19th April 2024

Canada Border Services Agency (CBSA) has provided an update on its plans for the launch of the CBSA Assessment and Revenue Management (CARM) digital initiative, which will modernize the collection of duties and taxes for goods imported into Canada.

CARM will launch internally at the CBSA on May 13, as planned, to advance the Agency’s compliance and enforcement efforts. However, as a result of strike vote activity now underway by the Public Service Alliance of Canada and the possible impact on the Agency’s operations in the event of a positive strike vote, the CBSA intends to reschedule the launch for trade chain partners to October 2024. This will ensure that the Agency can support partners as they start using CARM. Therefore, until the fall, trade chain partners will continue to operate as they have.

CARM is ready to roll out. However, the support of CBSA employees is critical to the successful implementation of CARM. By rescheduling its launch, the Agency is setting industry partners up for success. Given the links between CARM and other business mainframe systems in the CBSA and Canada Revenue Agency, the next scheduled window to migrate major IT changes is October 2024.

The CBSA held approximately 100 consultation and technical working group sessions, over 160 direct engagement events, and has completed multiple cycles of testing, including over 10 months of simulation with direct participation by CBSA employees and industry.

The industry has worked to be ready with approximately 71,500 importers now registered in CARM – these importers represent over 92 percent of the volume of goods imported.

In addition to protecting and growing $40 billion a year in revenue for Canadians, CARM will provide several other benefits:

    • Eliminate cumbersome and time-consuming paper-based processes
    • Provide better tools that will allow the CBSA to focus its compliance and enforcement efforts on potential bad actors
    • Improve functionality for importers through the ability to enroll in commercial programs, submit accounting documents, and receive notifications through their CARM Client Portal account

The internal launch of CARM at the CBSA, starting on May 13, will allow the Agency to advance work toward the expected benefit of better compliance. The CBSA will use CARM to identify errors and discrepancies in duties and tax submissions and begin to work with industry in these areas. These efforts respond to a study by the Auditor General of Canada, who had estimated that as many as 20% of goods coming into Canada were misclassified, resulting in a lesser amount of duty paid.

CBSA Assessment and Revenue Management (CARM)

NEOLink cooperated with our order processing system. He did not replace it or force solutions. Logfret did it better than other companies on the market – it adapted its system to ours. Logfret didn’t come to us saying, “We have this solution, and you either use it or we won’t cooperate.

Procurement Director

Pumps Manufacturer

We made a huge improvement in global visibility with a global platform—anyone can log into NEOLink and look at a shipment anytime, anywhere in the world. We wanted a freight forwarder with a good technology platform, which could handle the complexities of our business and we found NEOLink!

A global leader in performance materials and specialty chemicals

My suppliers have less or zero experience with international logistics. Thus, not able to create proper documentation which leads to tremendous delay. Thanks to Logfret who provide training to all suppliers and work with us to build up a consolidation hub to reduce transportation costs significantly.

One of the world’s leading designers, manufacturers and distributors of ride control products